MedConnect Portal
Description
Healthcare patient portal redesign focusing on accessibility and user experience for diverse patient populations.
Problem statement
Existing portal had poor accessibility compliance, confusing navigation, and high abandonment rates, especially among elderly patients and non-English speakers.
Solution
Conducted extensive user research with diverse patient groups, implemented WCAG 2.1 AA compliance, multi-language support, and simplified appointment booking flows.
Outcome
Increased patient portal adoption by 180%, reduced support tickets by 45%, and achieved 100% WCAG compliance with positive feedback from accessibility audits.
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